Today’s property managers must keep pace not only with ever-changing market conditions, but with the rapid evolution of technology in urban areas to successfully serve their two primary stakeholders—tenants and investors.

The 2018 CBRE Global Tenant Survey polled more than 1,300 users of commercial real estate worldwide to determine which aspects of property management tenants value most and the types of new services they desire. The results provide the future of property management that involves adaptation of more engaging technologies to support and enhance traditional building operations and services. By doing so, property managers will not only enhance the overall tenant experience, but improve tenant recruiting, lease renewal and ultimately the value of the property.